Shipping Orders Placed on lpaulet.com
For the successful shipment of orders placed on the L.PAULET online store (lpaulet.com), meaning in a timely and appropriate manner, the customer must provide accurate information when placing the order.
The customer is solely responsible for providing incorrect or incomplete information that results in improper processing of the order. This could even lead to order cancellation if the Company deems it necessary.
The delivery time for the order is calculated from the moment payment confirmation for the order is validated. The length of this timeframe will depend primarily on the delivery address.
The L.PAULET online store offers the following delivery options:
- Courier Delivery
Average delivery time: - Lima: 5-7 business days
- Provinces: 7-10 business days
Shipping to the capital cities of the main provinces in the following national destinations: - Chimbote – Áncash, Huaraz – Áncash, Ica, Lima, Cajamarca, Trujillo – La Libertad, Chiclayo – Lambayeque, Piura, Tumbes, Abancay – Apurímac, Ayacucho, Cusco, Moquegua, Ilo, Puno, Tacna.
Additional costs and delivery times may apply for shipments to remote cities and districts. Please contact our customer service line at 958 31 51 97 or email info@lpaulet.com before placing your order.
Please note that all shipments originate from Arequipa, Peru. During peak seasons (Independence Day, Christmas, and New Year’s) or promotional campaigns (Black Friday, Cyber Days, Cyber Monday, Online Sale, Summer Sale), there is a possibility of a shipping delay of 3 to 4 business days due to high order volume.
The order must be received by an adult who can present their full name and National Identity Document (DNI) and sign the delivery receipt to confirm receipt.
The company will continuously track shipped orders to ensure they arrive at their destination within the agreed timeframe. However, delivery may not be completed due to any of the following situations:
- The delivery address could not be located because it was registered on the Platform incorrectly or incompletely.
- No one was home at the delivery address at the time of delivery.
Once notified of the issue, the Company will contact the Customer via email and/or telephone to reschedule the delivery date. Any additional costs associated with this rescheduling will be the responsibility of the customer.
Should the customer require further information regarding the shipping status of their order, they may contact the Company through the Customer Service line (+51 958 31 51 97), which is available Monday through Friday, from 9:00 AM to 12:00 PM and from 2:00 PM to 5:00 PM (Peru time). or send an email to info@lpaulet.com
BIOSECURITY PROTOCOL (COVID-19):
Our priority is the health of our customers and employees. Therefore, we ask you to take note of the biosecurity protocol we have implemented at our distribution center where your purchase is processed:
- We perform thorough cleaning and disinfection of environments and work areas.
- Our employees undergo daily temperature checks, are required to use personal protective equipment (PPE) for COVID-19 prevention, and must wash and disinfect their hands constantly.
Considerations
The Company is not responsible, under any circumstances, for any issues that may arise from the delivery of products provided by external suppliers.
Likewise, in the exceptional case that the products purchased by the Customer are not in stock, an email will be sent informing the Customer of the situation. The Customer will then be free to cancel the order or place a new one through the Platform.
Exchanges and Returns
It is the Company’s priority to offer excellent quality products and a high level of service. Therefore, the Customer has the right to request an exchange if they are not satisfied with their purchase. To do so, the customer must submit a formal request via email to info@lpaulet.com. After review and approval, the customer may visit the indicated business address to complete the exchange.
However, the Company reserves the right to accept or reject any of these requests depending on the specific circumstances of the case. Whenever needed, the Company can be contacted through the Customer Service line at +51 958 31 51 97 (Monday to Friday, 9:00 AM to 12:00 PM and 2:00 PM to 5:00 PM) or via WhatsApp at +51 980 938 993.
For the purposes of this policy, an exchange is defined as a request made by the customer to exchange a product for another L.PAULET brand product.
Garment exchanges may be accepted if there are:
- Quality Issues (company responsibility): These include color loss, bleeding, seam breakage, excessive pilling, etc.
- Other Issues (not the company’s responsibility): These are unintentional errors made by the customer when choosing the type of garment, for example, regarding size, color, or style.
The customer has a maximum of 30 calendar days, starting from the date of receipt of the order, to submit their exchange request via email to info@lpaulet.com.
This will be possible provided that the product:
- Has a physical sales receipt.
- Was purchased through the L.PAULET Peru e-commerce platform (lpaulet.com).
- Is in perfect condition.
- Has the original packaging and tags.
- Shows no signs of use or damage.
The customer may bring the product(s) in perfect condition to the registered address: Urbanización La Marina D-25, Cayma, Arequipa, Peru, and will be subject to the physical store’s policies.
Customers who made their purchase in a province of Peru must return the product(s) in perfect condition via courier to the following address in Arequipa: Urbanización La Marina D-25, Cayma District, Arequipa Province and Department (This shipping cost will be the customer’s responsibility).
The company will not issue any cash refunds or credits to the customer’s account.
Returns
For the purposes of this policy, a return is defined as a request made by the customer to exchange the product for the amount paid.
No cash refunds are accepted.